FAQs
FAQ
Brand 🐞
At Layla Murphy, we craft each of our products with the finest natural ingredients. Our handcrafted craftsmanship ensures each product is one-of-a-kind, and is made with sustainability and cruelty-free principles in mind.
We are passionate about creating indulgent bath and body products that not only pamper your skin but also enhance your senses. Our commitment to quality, sustainability, and customer satisfaction is what sets us apart, and we continually strive to exceed your expectations with every product.
Our versatile bath and body products are designed to reshape your skin for a naturally youthful, lasting glow.
How do you ensure product quality?
We are committed to maintaining the highest quality standards. Our team carefully selects premium sustainable ingredients and follows a rigorous production process to ensure every product meets our standards before it is delivered to our customers.
Product 🧼
No, we are proud to be a cruelty-free brand. We do not conduct any animal testing and our products are certified cruelty-free according to the Leaping Bunny Standard🐇
To extend the shelf life of our handcrafted bath and body products, we recommend storing them in a cool, dry place away from direct sunlight and moisture. Proper storage helps preserve the integrity of the product and ensures you enjoy its benefits for as long as possible. Please also check the label on the packaging. For soaps, we recommend using a soap storage container.
Are your products suitable for sensitive skin?
Yes, our products were born out of a need for sensitive skin care and are made with gentle, organic ingredients suitable for all skin types, including sensitive skin. However, we recommend that you check the ingredient list and perform a patch test before use, especially if you have a known allergy or sensitivity. 🧖♀️
Shipping, Handling & Returns📦
How long does it take to process your order?
We strive to process and ship your order as quickly as possible. Typically, it takes 1-3 business days to process your order. However, during peak season or promotional periods, processing times may vary. Once your order has been shipped, you will receive a confirmation email with tracking information.
Can I return or exchange an item?
We want you to love our products as much as we do. If you are unhappy with your purchase in any way, please contact our customer service team within 30 days of receiving your order to arrange a return or exchange.
Do you ship internationally?
Not yet, but we do have plans to expand.
Can I customize a gift set for a special occasion?
Of course! We offer customizable gift sets for a variety of occasions, including birthdays, weddings, holidays, and more. Before placing an order, please contact our customer service team at Support@LaylaMurphy.shop or through our website chat to discuss your specific requirements and create a personalized gift that will delight the recipient.